Executive Snapshot
Mike Kacal is the owner and president of Kacal's Auto & Truck Service, a family-owned auto and truck repair operation in Houston, Texas, serving the local market since 1949. He holds singular decision authority — verified through BBB (Owner) and the Houston East End Chamber of Commerce (President) — meaning he can greenlight spend, grant access, and approve changes without multi-layer procurement.
The business already operates as a self-described "Digital Shop" with paperless inspection workflows, two-way digital communication, and SmartFlow integration. This positions Kacal's as a modernization-forward operator — not a shop that needs convincing to adopt technology, but one whose public-facing digital layer is quietly undermining the trust story they've already built.